Permanent Housing Advanced Clinical Services (PHACS) Care and Capacity Coordinator

About the Position: The Permanent Housing Advanced Clinical Services Team (PHACS) brings medical and behavioral health services to clients in Permanent Supportive Housing (PSH) sites throughout San Francisco. The team also provides consultation, coaching, and training to the on-site contracted providers, all in an effort to improve access to care and to bridge services into ongoing solutions and connections to longer-term service support. This position will allow the program to expand to serve more clients, to create feedback loops with clients and on-site case managers, and to assist in the quality improvement efforts of the program. The AmeriCorps member's duties will include direct care coordination services supporting PSH residents, and working with team members to improve processes. Further, the member will work with on-site case managers to increase the capacity of the team.

About the Organization: SFDPH Whole-Person Integrated Care serves to provide care to people experiencing homeless by 1) connecting to transitional primary care 2) re-/connecting to social services 3) supporting client’s towards becoming “housing ready” for their transition from shelter health to their next destination, ideally their own permanent, supportive housing with established primary medical care.

• Flexible
• Organized
• Able to build strong relationships
• Community engagement/outreach skills
• Able to communicate effectively with individuals or groups with diverse backgrounds and identities
• Note from host site: PHACS is a relatively new program and is continually improving services and workflows. Flexibility, patience, the ability to problem solve, and research and analytical skills are key to success.

• Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.

• The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required

• Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.
• The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the member at service.
• Note from Host Site: The position will have the support and coaching from the PHACS Program Coordinator and Nurse Manager to ensure proper onboarding, program and position training, and successful completion of tasks/projects, as well as the supervision of the Host Site Supervisor.

• Most instructions are easily memorized and require little interpretation
• Guidelines are generally applicable, but the member independently makes adaptations in dealing with problems and unusual situations

• The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment
• The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data

Member will:

• Serve Monday-Friday 8:00am-5pm
• Serve Approximately 36-40 hours per week
• Significant travel (more than 25%) between clinics and service sites
• Unsafe or hazardous surroundings or working conditions
• Additional health screening or service required

• No languages other than English are required for this position.

• No other Criminal History Check Requirements beyond NHC Standard Checks.