Position Status
Site
NHC Position Type
Position Summary
The AmeriCorps member will function as a key part of a multi-disciplinary primary care team, providing health navigation services to patients seen in the health center or engaged in the community. In this regard, the member will connect patients with services essential to their success, filling in the gaps between other team members and supportive services in order to ensure seamless continuity of care. The AmeriCorps member would also develop other patient support programs including chronic disease self-management education, nutrition education, smoking cessation, and homeless outreach that are not currently occurring. Which support programs the member develops would be up to their interests and the needs of our patient population. Any clinical support needed to supplement these support programs would be provided by the onsite Registered Nurse.
Major Duties and Responsibilities
- Completing and submitting patient applications for social services and medication assistance programs
- Providing brief health education to patients
- Assisting in care coordination and resource referrals
- Conducting outreach to patients via phone/letters
- Linking patients to care by scheduling appointments
Characteristics of an Ideal Candidate
- Self-starter
- Organized
- Comfort speaking with others (individually or in groups)
- Able to communicate effectively with all individuals
- Compassionate
Knowledge Required for the Position
Knowledge of AmeriCorps/Health Corps member requirements, Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.
Supervision
Member uses initiative in carrying out recurring assignments following set procedures, independently.
Review
The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the member at service. Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.
Guidelines
Most instructions are easily memorized and require little interpretation. Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards, and files of previous projects
Complexity
The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment
Language Proficiency Requirements
Proficiency in a language other than English is NOT required.