Community Outreach Coordinator 2024-25

Position Status




NHC Position Type

Capacity Builder

Position Summary

The Recovery Engagement Program is a program that is primarily for patients with any current or previous opioid and other substance use problems. However, the clinic also provides full access to primary care services by many of our medical physicians, psychiatry, behavioral health therapy, and community-based social support and guidance from peer recovery specialists, and more. Member will be a key touchpoint in building linkage between IM-REP and community services and facilitate the warm handoffs between various providers and resources. Member will recruit new community services and partner with existing partnerships to broaden the services offered. The member should maintain and update a working reference for community resources, develop an understanding of steps and necessary components to access a resource (e.g.
identification, stable housing, etc.). The member will collaborate with team members, especially behavioral health therapists and peers, to find resources most for our vulnerable clients. The Community Outreach Coordinator will act as a bridge between the community, our program and patients and the community.

Major Duties and Responsibilities

  • The member will be able form strong connections between our program and the other community resources going beyond making a database of people and phone numbers while serving with the Community Linkage Program.
  • The member will participate in significant community work including: arranging meetings and physically visit community resources on occasions, e.g. Women’s Center and Shelter, understanding needs of population served, understanding staffing at
  • current resources, understanding services offered and opportunities to collaborate.
  • The member will be expected to formally organize reports at monthly meetings to present to team.
  • The member should also be able to facilitate connections and invitations for community programs to present at monthly meetings and vice versa with some of our staff.
  • Additionally, the member will complete the Crisis Risk Assessments which will better help to determine our patients' social determinants of health. By doing so, the member will be better informed identifying community partners, organizations, and programs to meet the needs of patients thereby reducing barriers to treatment.

Characteristics of an Ideal Candidate

  • The ideal member should be comfortable establishing new relationships, organized in processing data, and enjoy working daily with people of many different backgrounds.
  • The member should have basic knowledge of Microsoft Excel and Word, be proficient in written and oral communication, and a strong researcher who is comfortable using the telephone for outreach. 
  • The member should be exceptionally comfortable in communication skills, both in writing and speaking. The member should also have comfort in communicating over the phone, especially in the outreach aspects of the position. The member should also have comfort in a dynamic work environment and be comfortable working independently when off-site with community partners. 
  • The member should be able to lift ~20 lbs to transport community resources, able to walk in the community. 

Knowledge Required for the Position

Basic knowledge of Microsoft Excel and Word, be proficient in written and oral communication, and a strong researcher who is comfortable using the telephone for outreach. 


  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.


  • The member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.
  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.


  • Written and oral guides provide specific instructions for doing service
  • Most instructions are easily memorized and require little interpretation


  • Member has to develop, analyze, or evaluate information before the service position can progress.
  • The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment.
  • In making decisions, the Member is often required to depart from past approaches and to extend traditional techniques.

Special Considerations

Position offers flexible hours/service formats for members who may need them due to childcare commitments, probation/parole requirements, or other obligations. If so, please describe the parameters of this flexibility.

IM-REP offers evening hours in the program and will offer a flexible schedule to accommodate member needing evening hours. A personal vehicle is strongly preferred to travel to partner sites not located on public transportation and to transport materials to outreach events.

Criminal History Check Requirements Beyond NHC Standard Checks

In addition to NHC Standard Checks, all NHC Pittsburgh members are required to complete and pass criminal history checks for Great Lakes Behavioral Research Institute/Diversified Care Management (DCM). Great Lakes/DCM is a third party vendor contracted with the Allegheny County Health Department (operating site for NHC Pittsburgh) to distribute NHC Pittsburgh member stipends. NHC Pittsburgh members are onboarded to Great Lakes/DCM system only when the checks have been completed and the member has passed those checks.  All NHC Pittsburgh Members will be Required to be vaccinated against COVID-19 before the start of service

The checks that all NHC Pittsburgh members would be required to complete and pass for Great Lakes/DCM are the following: 1) Act 33 (Pennsylvania Child Abuse Clearance), 2) National Sex Offender Registry Clearance, 3) Act 34 (Pennsylvania Criminal History Clearance, and 4) Act 73 (FBI Criminal History Clearance - ONLY completed via Identogo PA).

NHC members do not have to pay for the completion of these checks. Great Lakes/DCM will distribute payment codes for the Act 33 (Pennsylvania Child Abuse Clearance) and Act 73 (FBI Criminal History Clearance which is conducted through Identogo PA ( PA FBI fingerprinting agency). The National Sex Offender Registry Clearance and Act 34 (Pennsylvania Criminal History Clearance) will be completed by Great Lakes/DCM upon receiving requested information that members will be asked to submit. 

Requires Personal Vehicle