Community Health Worker

Greater Philadelphia Health Action, Inc. (GPHA) is an FQHC dedicated to providing medical, dental, and behavioral health care for people regardless of their ability to pay.  They serve over 85,000 patients per year, many of whom experience chronic disease conditions and/or behavioral health conditions that need attention. Many GPHA patients need support to get to their appointments due to social barriers to healthcare.

Community Health Workers (CHWs) play an important role in GPHA's health care model. They support patients before the visit to schedule appointments, get referrals, and complete lab work. CHWs help patients navigate digital health tools and resources like the patient portal, and can be available to assist patients between visits with their provider. CHWs also help patients get the care they need to close care gaps like immunizations, blood glucose control, and blood pressure control, which are important for supporting patient health and well-being.

The NHC member will serve as a Community Health Worker (CHW) for patients and residents of North Philadelphia.  

The NHC member will outreach to North Philadelphia residents, using a population health database to identify patients in the target area, assess needs for primary care medical, dental, or behavioral health, or pharmacy services, and assist residents to get connected to care at the new Hunting Park Health Center.

The NHC member will also assist residents in scheduling appointments or lab services, help residents/patients navigate the patient portal by setting up an account, logging in, and printing/downloading information, and outreach to North Philadelphia patients who were transferred to another site when the Hunting Park site was closed for renovations.

The NHC member will also support the process of identifying care gaps  (through completion of the PRAPARE assessment for social determinants of health) and contacting patients with patient education, resources, and scheduling support, as well as participate in planning and implementing community outreach events targeted for the 19140 zip code.

• Flexible
• Organized
• Comfort speaking with others, individually or in groups
• Able to communicate effectively with individuals of diverse backgrounds and identities
• Compassionate

• Knowledge of AmeriCorps/Health Corps member requirements

• Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.

• The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required

• The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the member at service.

• Written and oral guides provide specific instructions for doing service

• Most instructions are easily memorized and require little interpretation

• Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards, and files from previous projects

• The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment

• Special safety regulations or precautions that must be observed
• Health screening or service required
• Criminal history check requirements beyond those required by National Health Corps
• If working in a clinic,  the member must observe any special safety precautions that are in place (i. e. PPE).
• Employee health screening required including TB and Hep B.

• N/A - Proficiency in a language other than English is NOT required

• Background checks as specified by GPHA's Human Resource department are also required. All positions at GPHA, Inc. are designated as Security Sensitive positions for the purposes of Criminal and Personal Background Checks.