UBP - Outreach Coordinator

Position Status




NHC Position Type

Outreach Coordinator

Position Summary

The NHC member’s primary role will be to work with the Open Streets steering committee to organize six Open Streets events in Wilmington for the initiative’s inaugural year (with a goal of increasing frequency of events in future years). These events temporarily close streets to motor vehicle traffic to create space for residents to engage in active recreation and connect with their community. The events will also provide resources for healthy living, including fresh produce giveaways, outdoor fitness and dance classes, informational tables, and more. Open Streets events take place in hundreds of communities across the United States. Data collected at these events consistently demonstrate positive impacts on activity levels of participants (The Open Streets Project and 880 Cities report). This is particularly important in Wilmington, where many residents lack access to safe outdoor space for exercise, and where residents have exceptionally low rates of exercise and high rates of obesity and diabetes.

The member’s specific tasks for Open Streets will include attending and taking notes for all steering committee meetings and core team meetings, recruiting and organizing volunteers for the events, tracking vendor and activities sign ups, assisting with marketing and promotion, working with the steering committee to conduct comprehensive door-to-door outreach for businesses and residents along the corridors, coordinating day-of setup and breakdown, and other tasks to support the steering committee as needed. The member will also assist the Executive Director with a variety of mobility justice education and outreach initiatives. These initiatives strive to uplift under-represented voices and give them a seat at the transportation decision-making table. The NHC member will assist these efforts by conducting research on best practices in inclusive community outreach and case studies of successful initiatives in other communities.

The remainder of the member’s time will be spent helping to share information about Urban Bike Project services with community members by tabling at various community events. This task will help Urban Bike Project reach more individuals with our core services and increase access to bicycling for health and for transportation.

Major Duties and Responsibilities

  • Creating and developing communications related to outreach campaigns
  • Providing outreach to stakeholders to identify issues
  • Gathering data on critical issues impacting the community
  • Planning, scheduling, and convening workgroups between organizations
  • Attending trainings and/or community events
  • Providing outreach in the community to promote services
  • Assessing and reporting on existing services in the target area
  • Creating and implementing surveys to assess program effectiveness
  • Identifying funding to support the member's service project
  • Applying for funding in accordance with regulations
  • Networking with the community
  • Collecting and tracking of data
  • Volunteer recruitment and management

Characteristics of an Ideal Candidate

  • Outgoing
  • Open-minded
  • Excellent communicator
  • Experience with communities/agencies
  • Good with diverse personalities
  • Good interpersonal skills
  • Ability to work in deadline-oriented environment
  • Interest in health, social justice, and policy issues
  • Detail-oriented
  • Commitment to social justice
  • Background in social justice or advocacy work
  • Community-organizing experience
  • Good listener
  • Thinks creatively
  • Desires to empower community
  • Speaks language(s) spoken by patient populations
  • Organized; sound organizational skills
  • Good customer service skills
  • Experience organizing large scale events (preferred, not required)


  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.
  • Open Streets tasks will be carried out independently according to set procedures, with supervisor available to help problem solve any issues, as needed. Other tasks assigned by supervisor.


  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.
  • The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.
  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.
  • Initially, service activities related to Open Streets will be reviewed more regularly. As the member gains knowledge and comfort with the activities, they will have the opportunity to work independently and select their own approaches to problem solving. Other tasks, as assigned, will be generally reviewed upon completion.


Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.


Member has to develop, analyze, or evaluate information before the service position can progress.

Purpose and Impact of Service Position Assignments

The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.

Nature of Contacts


Purpose of Contacts

To give or exchange information