COVID-19 Responder

maintaining professional boundaries and respecting
patient confidentiality

collecting and recording information on patients,
referring patients to social and support services,
following established scripts to provide information to
patients

attending meetings with host site staff as needed,
conducting outreach to patients with unmet needs,
working closely with staff and leadership,
coordinating with liaisons to problem-solve,
identifying gaps and implementing new workflows,
conducting clinic observations and patient surveys,
participating in patient care and education,
greeting and intaking patients in person and at testing
and/or vaccination sites

providing administrative and logistical support,
participating in health and awareness campaigns,
creating communications, flyers, and graphics,
developing and providing community education,
planning, scheduling, and convening workgroups,
recording and evaluating data to inform health
education

presenting and/or developing classes on health and
lifestyle

providing information pertaining to the COVID-19
vaccine

distributing vaccines at sites

Understanding of/Willingness to learn about the
community
Eager to engage,
Can step into leadership role,
Can manage time independently,
Ability to interact empathetically with diverse
individuals
Excellent customer service,
Flexible,
Speaks language(s) spoken by patient populations,
Able to serve in a fast-paced environment,
Organized; sound organizational skills,
Good telephone skills,
Medical/clinical experience

Skill with Microsoft Office or other software for a variety
of data processing operations involving a range of
problem solving, record keeping, correspondence, and
service tracking options

Member uses initiative in carrying out recurring
assignments following set procedures, independently.

The supervisor assigns service activities, advises on
changes in procedures, and is available for assistance
when required.

The supervisor assigns service activities in terms of
project objectives and basic priorities and is available
for consultation in resolving controversial issues.

The service activities are reviewed for accuracy through
spot checks, through complaints from customers, and
through observation of the Member at service.

The Member independently plans and carries out the
projects and selects the approaches and methods to be
used in solving problems.

Completed projects are reviewed very generally to
determine that objectives have been met and are in
compliance with policies and regulations.

Written and oral guides provide specific instructions for
doing service.

Detailed guidelines exist, including regulations and
directives, handbooks, precedents, industry standards
and files of previous projects.

Member must use considerable judgment in adapting
current or developing new guidance.

Member has little or no choice about how to perform
the service position.

The facts or conditions of the service position are clear
cut, predictable, and apply directly to the assignment.

Unusual service hours, involving evenings, weekends,
or long shifts

Personal vehicle required,
Significant travel (more than 25%),
Special safety regulations or precautions that must be
observed

Unsafe or hazardous surroundings or working
conditions

Language proficiency