Position Status

Open

Site

Pittsburgh

NHC Position Type

Patient Navigator

Position Summary

Health screenings are a critical component of preventive healthcare. However, many patients face obstacles in completing these screenings, including time constraints, scheduling difficulties, and access to resources.

The AmeriCorps member will support patients throughout the screening process, from identifying the need for testing to securing appointments and transportation. Their role ensures patients can follow through with recommended screenings, contributing to improved health outcomes.

Major Duties and Responsibilities

  • Co-facilitating group classes on health and lifestyle
  • Conducting phone outreach as assigned by leadership
  • Assisting in care coordination and resource referrals
  • Tracking referrals and closing the referral loop
  • Coordinating with other programs to provide health classes
  • Attending meetings and patient huddles
  • Conducting outreach to patients via phone/letters
  • Linking patients to care by scheduling appointments
  • Creating social service resources guides and lists for clients

Characteristics of an Ideal Candidate

  • Flexible, Organized, Multi-tasker
  • Able to balance multiple priorities
  • Able to review and synthesize information
  • Compassionate

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.

Supervision

Member uses initiative in carrying out recurring assignments following set procedures independently. The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required. The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

Review

The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the member at service.

Guidelines

Guidelines are generally applicable, but the member independently makes adaptations in dealing with problems and unusual situations

Complexity

In making decisions, the member is often required to depart from past approaches and to extend traditional techniques

Language Proficiency Requirements

Proficiency in a language other than English is NOT required.

Requires Personal Vehicle

Yes