Case Manager 2024-25

The primary mission of the Allegheny County Health Department’s HIV/STI program is to oversee the prevention of the spread of HIV and STIs in Allegheny County through surveillance of testing and treatment of STIs and HIV as well as testing and treatment of patients in our Public Health Clinic. The purpose and major duty of the member is to fill a gap in services by addressing case management, which supports the patient’s access to insurance, returning to clinic for follow up labs and treatment as well as linkage to community resources.
Responsibilities:
- Contacting patients by phone and email to follow up with appointments and referrals
- Document patient interactions in EPIC - Electronic Records Management
- Conduct needs assessments with patients
- Identify referrals and resources for patients
- Collaborate with prevention staff for resources and referrals
- Connect uninsured patients to Medicaid
- Creating registries for patient follow up (including Syphilis, Hep C, PrEP, PEP, Cervical Cancer Screening and Emergency
Contraception)
 

Self-starter, Team-oriented, Flexible, Organized, Multi-tasker; able to balance

Knowledge of AmeriCorps/Health Corps member requirements, Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.

The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required

The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the member at service.

Written and oral guides provide specific instructions for doing service, Guidelines are generally applicable, but the member independently makes adaptations in dealing with problems and unusual situations

The member must develop new techniques, methods, or approaches to complete service position assignments

Unusual service hours, involving evenings, weekends, or long shifts

Is proficiency in a language other than English required? No

In addition to NHC Standard Checks, all NHC Pittsburgh members are required to complete and pass criminal history checks for Great Lakes Behavioral Research Institute/Diversified Care Management (DCM). Great Lakes/DCM is a third party vendor contracted with the Allegheny County Health Department (operating site for NHC Pittsburgh) to distribute NHC Pittsburgh member stipends. NHC Pittsburgh members are onboarded to Great Lakes/DCM system only when the checks have been completed and the member has passed those checks.  Along with these checks, some Host Sites require their NHC Pittsburgh Members to be Vaccinated against COVID-19. 

The checks that all NHC Pittsburgh members would be required to complete and pass for Great Lakes/DCM are the following: 1) Act 33 (Pennsylvania Child Abuse Clearance), 2) National Sex Offender Registry Clearance,  3) Act 34 (Pennsylvania Criminal History Clearance, and 4) Act 73 (FBI Criminal History Clearance - ONLY completed via Identogo PA).

NHC members do not have to pay for the completion of these checks. Great Lakes/DCM will distribute payment codes for the Act 33 (Pennsylvania Child Abuse Clearance) and Act 73 (FBI Criminal History Clearance which is conducted through Identogo PA ( PA FBI fingerprinting agency). The National Sex Offender Registry Clearance and Act 34 (Pennsylvania Criminal History Clearance) will be completed by Great Lakes/DCM upon receiving requested information that members will be asked to submit.