Patient Navigator | National Health Corps

Location:

Birmingham Free Clinic

44 S. 9th Street

15203 Pittsburgh , PA

Program for Health Care to Underserved Populations

200 Lothrop Street 933W UPMC Montefiore Hospital

15213 Pittsburgh , PA

Service Position Description

Members Requested:

Host Site:

Program for Health Care to Underserved Populations/Birmingham Free Clinic

Position Status:

Filled

Patient Care & Social Needs

Year:

2018/2019

Site Supervisor

Name of Supervisor:

Mary Herbert, MS, MPH

Title:

Clinical Director

Phone Number:

412-692-4901

Email Address:

herbertmi@upmc.edu

Fax Number:

412-864-3926

Site Considerations

Accessible Via Public Transportation?:

This site is accessible via public transportation

If Yes, What Line/Route?:

Yes, any bus route coming in to Oakland and the South Side near S. 9th Street (our clinic location).

Does This Position Require a Personal Vehicle?:

Preferred, not required

Organization Dress Code::

Business-casual

Expected Service Schedule::

Mondays 1pm-9:30pm (1pm-4pm in Administrative office and 4:30-9:30pm at the Birmingham Clinic)
Tuesdays 8:30am-3pm (8:30am-12pm at administrative office and possible rotation at our Birmingham clinic from 12:30-4:30pm);
Wednesdays 9am-4:30pm (9am-4:30pm at our Birmingham Clinic)
Thursdays 10am-3pm (Administrative office)
Fridays 10am-5pm (administrative offices 10am-1:00pm, then Birmingham Clinic 1:30pm-5pm. If no clinic session, then all day at administrative offices)
Saturdays 8:30am – 1:00pm (Birmingham Clinic); We may begin alternating members’ time such that one member serves in the morning (8:30am-1:30pm) and one member serves in the afternoon (12:30-4:30pm), only on two Saturdays per month; the other two Saturdays would be both members from 8:30am-1:00pm at Birmingham.
How service schedule accounts for holidays and other time off, and will provide the member with sufficient opportunity to make up missed hours: Our clinic is closed on all Federal holidays and for extended time between Christmas and New Year’s Day. There are ample admin and case management activities so that members can simply serve at our administrative office on these dates.

Organization Description and Mission::

Since 1994, the Program for Health Care to Underserved Populations has been committed to improving the lives of individuals needing health care but lacking appropriate access as a result of being under- or uninsured, socioeconomic circumstances, homelessness or risk of homelessness and other vulnerabilities. We operate the Birmingham Free Clinic in partnership with the Salvation Army South Side location and the Women’s Center Clinic, serving women who are victims of intimate partner violence. At these clinics we provide direct acute, primary and specialty health care, health education, pharmaceutical assistance, preventive care and medical and social services case management.

The mission of the Program for Health Care to Underserved Populations is to facilitate, provide and improve access to high-quality care among those in need through community partnerships, volunteerism, service learning and advocacy.

Community Need::

The member will help the PHCUP fulfill its mission to the community in the following ways: The member will facilitate specific, non-clinical, non-member, volunteer opportunities for health professional and other student volunteers, as well as help to coordinate and orient health professional students on site at our clinic. The member will facilitate all aspects of our Pharmaceutical Assistance Program applications and medications received free of charge for our uninsured patients eligible for these programs. The member will assist in coordinating clinic workflow and provide vital medical case management and medical referrals (both care we provide on-site and other care only done through outside agencies) through our daily, general clinics as well as through specialty transition services for at-risk patients who are uninsured and being discharged from the hospital. The member will coordinate schedules for volunteer insurance navigators from agencies we collaborate with, and actively refer patients to these services. The member will assist in development and stocking of patient education materials, manage and update our clinic web site as well as other administrative duties.

Member Activities

Member Activities:

Please refer to "Printable Version"

Type of Individual Best Suited for Position

Please Describe the Traits that Will Help a Member Succeed in this Position :

Outgoing personality, empathetic, problem-solving, positive attitude and solution-oriented. Attention to detail, self-driven initiative and compassionate are vital! Member must be able work independently, have good organizational skills, be able to multi-task and also work very well as part of a team – listening to other’s ideas and learning from other staff members. Look to see what needs done, rather than waiting to be told what to do. Member must also be comfortable with working with a patient population that represents a very wide diversity of socio-economic demographics, lifestyles, races, ethnicities and backgrounds.

Please List the Skills and/or Experience that Will Help a Member Succeed in this Position :

College graduate with a special and passionate interest in health care, public health, health advocacy and service to diverse and underserved/uninsured patient populations. Spanish language proficiency /fluency is preferred, but not required (However, site will strive to recruit such that one of its two annual members is fluent in Spanish).Well organized with good attention to detail and follow-through with tasks. Members should be open to participating in all aspects of health and social service care, referrals and case management activities for our patient population. Skilled in Microsoft Office software (primarily Word, Excel and PowerPoint).

Excellent phone and person-to-person skills and ability to disseminate information and problem solve. Ability to adhere to a flexible schedule to accommodate weekend and evening clinic times is required. Previous customer service experience helpful, but not required; volunteer or other work in a medical setting; fluency in Spanish-language preferred. A willingness to learn and immerse oneself in our work is important, as is patience – we cannot solve all problems, but having patience and knowing that ALL aspects of the member’s service DO impact our ability to provide the best service to our patients is vital!

Printable Version

Birmingham_PatientCare.pdf

Birmingham_SocialNeeds.pdf