Intensive Support AmeriCorps Member - Start ASAP

Position Status

Full

Site

Pittsburgh

NHC Position Type

Case Manager

Major Duties and Responsibilities

  • Coordinating components of volunteer program
  • Providing one-on-one instruction as well as group tutoring
  • Providing intake and assessment for social determinants of health
  • Navigating patients to other social services

Characteristics of an Ideal Candidate

  • Experience interacting with patient populations
  • Team-oriented
  • Good verbal and written communication skills

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options
  • In the space below, provide additional information or explanations:
  • Software relevant to this position: Google Suite, Notion, Slack, Type form - possible additions include Salesforce, Apricot

Supervision

  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.
  • In the space below, provide additional information or explanations.:
  • Supervision will be dependent on Member's needs - it will be adapted to the strengths of the Member (visual/written heavy vs conversational/time intensive).

Review

  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.
  • In the space below, provide additional information or explanations.:
  • The programs the Member will be serving are relatively new to the agency. Therefore activities of the member may be different throughout the year of service.

Guidelines

  • Written and oral guides provide specific instructions for doing service.
  • Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.

Complexity

  • The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data.
  • In making decisions, the Member is often required to depart from past approaches and to extend traditional techniques.
  • The Member must develop new techniques, methods, or approaches to complete service position assignments.

Special Considerations

  • Personal vehicle required

Criminal History Check Requirements Beyond NHC Standard Checks

In addition to NHC Standard Checks, all NHC Pittsburgh members are required to complete and pass criminal history checks for Great Lakes Behavioral Research Institute/Diversified Care Management (DCM). Great Lakes/DCM is a third party vendor contracted with the Allegheny County Health Department (operating site for NHC Pittsburgh) to distribute NHC Pittsburgh member stipends. NHC Pittsburgh members are onboarded to Great Lakes/DCM system only when the checks have been completed and the member has passed those checks. 

The checks that all NHC Pittsburgh members would be required to complete and pass for Great Lakes/DCM are the following: 1) Act 33 (Pennsylvania Child Abuse Clearance), 2) National Sex Offender Registry Clearance,  3) Act 34 (Pennsylvania Criminal History Clearance, and 4) Act 73 (FBI Criminal History Clearance - ONLY completed via Identogo PA).

NHC members do not have to pay for the completion of these checks. Great Lakes/DCM will distribute payment codes for the Act 33 (Pennsylvania Child Abuse Clearance) and Act 73 (FBI Criminal History Clearance which is conducted through Identogo PA ( PA FBI fingerprinting agency). The National Sex Offender Registry Clearance and Act 34 (Pennsylvania Criminal History Clearance) will be completed by Great Lakes/DCM upon receiving requested information that members will be asked to submit.