"Philly" is home to 1.5 million residents, fabulous and fiesty sports teams and fans, the Liberty Bell, the soft-pretzel and famous cheesesteaks and hoagies. The history and character of our landmarks and people make this city an exciting place to live, serve and have fun!
Focusing on the process rather than just completing tasks in position descriptions helped me feel more connected and purposeful in my role. And it’s pretty simple: spending time getting to know clients through conversation or learning basic greetings in their language, or connecting with case managers to address together the hardships families are facing.
Patients come into health centers to address acute or chronic illnesses, but once they walk out of our doors, it is often out of our control whether a patient is in an environment to manage their health completely. But what if we could find a way to bring back some control while a patient is with us?
The role has been defined and fine tuned by the numerous Patient Advocates in the service years before mine, and for most of my service term I felt fairly comfortable in my role. I knew the assistance programs well and felt confident in my ability to advocate for my patients in order to get them their needed medications at an affordable cost. I felt good about where I was and the service that I was doing. Insert a pandemic.
Prescription Assistance Programs were created in the first place to reduce any barriers that patients in underserved populations can experience receiving life-sustaining medications, and in times of the unknown, it is important for such programs to change and grow.